Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and ResRev (“ResRev,” “we,” “our,” or “us”), a business operating under Washington State law.

By creating an account, accessing the ResRev platform at resrev.us (the “Service”), or clicking “I agree” at registration or session creation, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

Your electronic acceptance constitutes a valid signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001) and Washington’s Uniform Electronic Transactions Act (RCW 19.34). We record your acceptance timestamp and the version of these Terms you agreed to.

2. Description of Service

ResRev is an AI-powered resume evaluation and rebuilding platform. The Service uses artificial intelligence models to analyze uploaded resume documents, provide evaluation scores and feedback, generate a rebuilt version of your resume, and produce a downloadable PDF.

The Service is provided as-is for informational and self-improvement purposes only. All AI-generated analysis, scores, feedback, and rebuilt resume content are generated algorithmically and may contain inaccuracies, omissions, or errors. You are solely responsible for reviewing all output before relying on it or submitting it to potential employers.

3. Eligibility

You must be at least 18 years of age to use the Service. By creating an account, you represent and warrant that: (a) you are at least 18 years old; (b) you have the legal capacity to enter into binding agreements; (c) your use of the Service complies with all applicable laws and regulations; and (d) if using the Service on behalf of a company or organization, you have authority to bind that entity to these Terms.

The Service is not directed at children under 13. ResRev does not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501–6506). If we learn we have collected such information, we will delete it promptly.

4. Account Terms

4.1 Registration

You must create an account to use the Service. You agree to provide accurate, current, and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

4.2 Account Security

You agree to notify us immediately at security@resrev.us of any unauthorized access to your account. ResRev is not liable for losses resulting from unauthorized use of your account if you failed to notify us promptly.

4.3 One Account Per Person

You may not create multiple accounts to circumvent payment requirements, trial limits, or any Service restriction. Accounts created in violation of this provision may be suspended without notice.

5. Payments & Subscriptions

5.1 Pricing

ResRev offers the following service tiers: (a) Free Trial — one session at no charge; (b) Pay-Per-Use — $9.99 per session; (c) Professional — $24.99/month (up to 3 sessions/month); (d) Unlimited — $49.99/month (unlimited sessions). Prices are in USD and subject to change with 30 days notice.

5.2 Trial Use

Each email address is entitled to one (1) free trial session. Trial sessions produce output marked with a trial watermark. Trial use does not require payment information. Misuse of the trial by creating multiple accounts to avoid payment is a breach of these Terms.

5.3 Subscriptions and Auto-Renewal

5.4 Refunds

Pay-Per-Use purchases are refundable within 48 hours if you have not yet received your completed results. After results are delivered, no refunds are issued. Subscription fees are non-refundable except where required by applicable law. To request a refund, contact support@resrev.us with your order details.

5.5 Payment Processing

Payments are processed through PayPal. By providing payment information, you authorize the applicable charges and represent that you are authorized to use the payment method provided. ResRev does not store full payment card numbers.

6. AI Services — Informational Use Only

6.1 AI Limitations

AI systems may produce outputs that are factually incorrect, biased, outdated, or inappropriate for a particular employer, industry, or cultural context. ResRev’s AI may: (a) misinterpret information in your resume; (b) apply suggestions that are not suitable for your specific career level or industry; (c) generate language that requires significant editing before use; or (d) produce outputs that contain errors despite safeguards.

6.2 AI Disclosure (EU AI Act Compliance)

In compliance with applicable AI transparency requirements including the EU AI Act (Regulation (EU) 2024/1689), ResRev discloses that its resume analysis, scoring, and rebuild features are powered by artificial intelligence systems. The AI models used are large language models (Anthropic Claude) that generate text algorithmically based on patterns in training data. ResRev does not make hiring decisions and AI Output should not be understood as a hiring recommendation.

6.3 Your Responsibility

You are solely responsible for: (a) reviewing all AI Output for accuracy before submitting to employers; (b) ensuring your final resume is truthful and does not contain fabricated information; (c) any decisions you make based on AI Output; and (d) any consequences arising from your use of AI Output.

7. Intellectual Property

7.1 ResRev IP

The Service, including its software, design, brand, trademarks, and original content, is owned by ResRev and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from ResRev’s proprietary materials.

7.2 Your Resume Content

You retain all ownership rights in your resume documents and the personal information they contain. ResRev does not claim ownership of your original resume content.

8. User Content License

By uploading your resume and using the Service, you grant ResRev a limited, non-exclusive, worldwide, royalty-free license to: (a) store, process, and analyze your resume content to provide the Service to you; (b) transmit your resume content to AI processing systems for analysis and rebuilding; and (c) store AI Output in association with your account. This license terminates when you delete your account and all associated data has been removed.

9. Data Product License

In addition to the service license above, you grant ResRev a perpetual, worldwide, royalty-free license to use your User Content and usage data in de-identified, aggregated form to: (a) improve and train our AI models and algorithms; (b) develop industry-level resume benchmarks and insights; (c) create anonymized data products and research outputs; and (d) improve the quality and accuracy of the Service.

De-Identification Standard:ResRev applies de-identification techniques consistent with the FTC’s 2012 Privacy Report guidelines and the expert determination method described at 45 C.F.R. § 164.514(b). No data product will contain information that identifies you individually or could be reasonably linked back to you.

ResRev does not sell your personal data to third parties.

10. Prohibited Uses

You agree not to:

• Use the Service to create resumes containing knowingly false information, fabricated credentials, or fraudulent employment history
• Use the Service to generate content for other persons without their knowledge and consent
• Attempt to reverse-engineer, scrape, or extract ResRev’s AI models, algorithms, or proprietary data
• Use automated scripts, bots, or scrapers to access the Service
• Circumvent payment requirements by creating multiple accounts
• Inject malicious content, prompt injection attacks, or adversarial inputs designed to manipulate AI outputs
• Upload content that contains malware, viruses, or harmful code
• Use the Service in violation of any applicable law, including anti-discrimination laws in employment contexts
• Resell, sublicense, or commercially exploit the Service or AI Output without express written permission
• Use AI Output to misrepresent qualifications to employers in a manner that constitutes fraud

Violation of this section may result in immediate account suspension, termination, and potential legal action. Violations constituting unauthorized computer access may be referred to law enforcement under 18 U.S.C. § 1030 (Computer Fraud and Abuse Act).

11. Disclaimer of Warranties

The following disclaimer is written in capital letters as required by law to ensure it is conspicuous (UCC § 2-316):

12. Limitation of Liability

The following limitation is written in capital letters to ensure it is conspicuous:

13. Indemnification

You agree to defend, indemnify, and hold harmless ResRev and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) any resume content you submit containing false, fraudulent, or defamatory information; (c) your violation of any applicable law or third-party rights; or (d) your use of AI Output in a manner that causes harm to any third party.

ResRev reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

14. Dispute Resolution & Arbitration

14.1 Informal Resolution First

Before initiating arbitration, you agree to contact us at legal@resrev.us describing the dispute and your requested resolution. We will attempt to resolve the dispute informally within 30 days. If unresolved, either party may initiate arbitration.

14.2 Binding Arbitration

Except as provided in Section 14.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, which are available at adr.org. The arbitration shall be conducted in English in Skagit County, Washington, or remotely if you prefer. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. Washington State substantive law governs the underlying dispute.

14.3 Costs

For claims under $10,000, ResRev will pay all AAA filing fees. For larger claims, fees are allocated per AAA Consumer Arbitration Rules. Each party pays its own attorneys’ fees unless the arbitrator finds a claim frivolous or brought in bad faith.

14.4 Exceptions

Either party may pursue claims in small claims court (Skagit County District Court) for disputes within its jurisdiction. Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent imminent harm, pending arbitration.

15. Class Action Waiver

This waiver is enforceable per Epic Systems Corp. v. Lewis, 584 U.S. 497 (2018).

16. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law principles, except that the Federal Arbitration Act governs the arbitration agreement in Section 14. For disputes not subject to arbitration, you consent to exclusive jurisdiction in the state or federal courts located in Skagit County, Washington.

17. Termination

17.1 By You

You may delete your account at any time through Account Settings → Delete Account, or by contacting support@resrev.us. Upon deletion, we will remove your personal data in accordance with our Privacy Policy. Paid subscriptions must be cancelled separately to stop billing.

17.2 By ResRev

We reserve the right to suspend or terminate your account immediately, without notice, for: (a) breach of these Terms; (b) fraudulent or illegal activity; (c) harm to other users or third parties; or (d) extended inactivity (12+ months with no activity, with 30 days notice). Upon termination for cause, no refunds are issued for unused subscription periods.

17.3 Survival

Sections 6 (AI Disclaimer), 7 (Intellectual Property), 9 (Data Product License), 11 (Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (Arbitration), 15 (Class Action Waiver), and 16 (Governing Law) survive termination.

18. Modifications

We may modify these Terms at any time. For material changes, we will provide at least 30 days notice via email to your registered address or a prominent notice on the Service. Your continued use of the Service after the effective date of revised Terms constitutes acceptance. If you do not agree to the modified Terms, you must stop using the Service and may delete your account. The current Terms version and effective date are displayed at the top of this page.

19. General Provisions

Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and ResRev regarding the Service and supersede all prior agreements.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

No Waiver: ResRev’s failure to enforce any provision does not constitute a waiver of that provision.

Assignment: You may not assign your rights under these Terms. ResRev may assign its rights in connection with a merger, acquisition, or sale of assets.

Force Majeure: ResRev is not liable for delays or failures caused by circumstances beyond its reasonable control, including internet outages, government actions, or third-party service failures.

Accessibility: ResRev strives for WCAG 2.1 AA accessibility. Contact support@resrev.us for accessibility accommodations.

20. Contact

For questions about these Terms:

• General: support@resrev.us
• Legal notices: legal@resrev.us
• Mail: ResRev, Concrete, WA 98237